💬 Frequently Asked Questions

Q: How long will it take to receive my custom order?
A: Custom order turnaround is typically 7–14 business days from the time your design is finalized and payment is received. For high-volume or more intricate projects (like detailed embroidery or rhinestone work), please allow up to 3 weeks. If you have a specific event date, include it in your request so we can prioritize accordingly.

Q: Can I request a rush order?
A: Yes — rush orders may be accepted based on availability and are subject to a rush fee starting at $25. Just let us know your desired date and we’ll do our best to accommodate.

Q: What types of custom services do you offer?
A: We specialize in high-quality:

  • Embroidery (names, slogans, logos, mascots, etc.)

  • Vinyl and heat transfer designs (perfect for tees and tote bags)

  • Money bouquets

  • Sewn accessories (bonnets, keychains, bags, patches, etc.)

  • Custom gift sets and personalized packaging for events or holidays

If you're unsure what technique fits your vision, we’re happy to guide you.

Q: What’s the pricing range for custom orders?
A: Prices vary depending on the item and level of customization:

  • Embroidered sweatshirts: Starting at $45

  • Custom t-shirts: Starting at $25

  • Personalized bonnets or pouches: Starting at $20

  • Gift bundles: Starting at $40
    Final quotes are provided once we confirm the details of your request.

Q: What’s the process after I submit a custom request?
A: Once we receive your message, you’ll hear back from us within 1–3 business days with design confirmation, pricing, and timeline. Work begins once full payment is received.

Q: Do you accept returns or exchanges on custom items?
A: Because all items are handcrafted and personalized, custom orders are final sale. However, if there’s a mistake on our end, we’ll make it right at no cost to you.

Q: I saw something on your page that I like — can I tweak it?
A: Absolutely. If you’d like to adjust the color, name, slogan, or even the material used — we’ll do our best to make it uniquely yours.

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